Front Office Analyst With English,spanish And Portuguese

Dacomet is a partner of Nokia, the global telecommunication company which has been named Technology Hardware & Equipment Industry Group Leader for . We support our clients within installation, testing and integration of telecommunication systems, software development, infrastructure management as well as system integration and maintenance. We are looking for people willing to develop their career with the IT experts. Currently we are looking for people with a very good knowledge of English, Spanish and Portuguese. RESPONSIBILITIES Our employees provide access for customers and teams who require maintenance service, warranty support or Managed Services support. Front Office Analyst manage services customers and ensure that service goals are achieved. Register incoming calls, emails and web requests Coordinate requests that require multiple services (e.g. technician dispatch to a customer site) Available to work required two shifts in support Continuously stay updated on the latest processes and tools by following the regular training provided. JOB REQUIREMENTS Very good level of English (mandatory) Very good level of another language: Spanish and Portuguese Literate in computer knowledge Good team player, calm, focus on customer satisfaction, available and flexible. WE OFFER A permanent contract and attractive salary Comprehensive training Quarterly bonus A medical cover and other benefits e.g. bonuses on Sodexo cards, pizza days or integration events An opportunity to use Taxi card after the second shift The possibility to work from home after reaching self-reliance on that position A promising career path and an individual development plan An opportunity to develop foreign language, computer and logistics skills A friendly and international work environment.